Refund Policy
Transparent terms and commitments regarding service fees, statutory disbursements, and application cancellation terms across odukor.com, oduko.app, and odukoregistry.com.
Overview & Statutory Nature of Filings
Oduko Registry Limited ("Oduko R") operates as a hybrid compliance service combining software-driven automation with human consulting and legal execution. Service fees displayed on the Platform combine statutory/regulatory fees (payable to bodies such as CAC, FIRS, NAFDAC, PenCom, etc.) and professional handling fees.
Because compliance filings involve statutory payments and dedicated legal execution commenced immediately upon order receipt, our refund terms are governed by the specific status of your Application as defined in Section 8 of our Terms of Service.
Refund Eligibility Scenarios
1. Voluntary Discontinuation by Member
Conditional / Non-RefundableWhere a Member voluntarily chooses to discontinue a service, a refund may not be possible once the related Application has already been submitted to the applicable Regulatory Body for processing.
Statutory fees already paid to government bodies (such as CAC, FIRS, or NAFDAC) are non-refundable by those agencies once filed.
2. Delays Beyond 90 Days Past Due Date
Full Refund EligibleWhere an Application is delayed beyond ninety (90) days past its estimated due date, and that delay results from a cause attributable to Oduko R, a full refund will be issued if demanded.
The Member will be notified of this determination through the Platform, or by phone call, email, or WhatsApp, as appropriate.
Important Exception: Where the delay instead results from the Member failing to provide required information, identification, or supporting documents in good time, and this falls within the period during which the delay occurred, no refund will be given, and the Member will instead need to wait for processing to be completed.
3. Applications Not Yet Commenced
Partial RefundWhere an Application has not yet commenced—which is unlikely given that Oduko R begins preparation on every Application as soon as it is received—and the relevant statutory fee has not yet been paid to the Regulatory Body, Oduko R will deduct the professional fees already incurred up to that point and refund the remaining balance.
How to Request a Refund or Inquiry
If your application meets the eligibility criteria described above, you can initiate a refund inquiry using any of the following channels:
- Through the Platform: Log in to your account at oduko.app, navigate to your Application status page, and submit a support ticket.
- By Email: Send an email to support@odukor.com with your Registered Business Name, Application ID, and reason for the request.
- By Phone or WhatsApp: Contact our official customer desk at (+234) 901 114 1113.
Refunds approved by Oduko R are processed directly back to the original bank account or payment method utilized during transaction checkout within 5 to 10 business days.
Part of the Unified Terms of Service
This refund policy forms Section 8 of the Oduko Registry Limited Terms of Service.